Support

We are a small team and we read every message. Write to hello@troupy.com: a real person will answer.

Common questions

• How do I sign in? With Apple or Google. There's no password to remember or reset.
• Someone is bothering me. Tap their name or the ••• on anything they posted, then Block or Report. Blocking removes your shared conversations and stops them from reaching you.
• I'm not getting reminders. Check that notifications are allowed for Troupy in your phone's Settings.
• Why did my troupy disappear? Troupies end when fewer than 5 members join within 6 months, or when nobody posts for 30 days. See About.
• My chats are empty on a new phone. Messages are end-to-end encrypted with a key that lives on your old phone, so they can't be moved. New messages work right away.
• How do I delete my account? See Delete your account.